Dr Debbie Hay

Debbie has carried out consultancy,  review, facilitation and training work for a wide range of organisations in the social housing sector. She specialises in tenant  involvement,  scrutny, customer care, housing managment,  leasehold services and governance.
Debbie Hay

Debbie's biography

Debbie has extensive expeience assessing and reviewing services for organisations and supporting them to improve. She has served on national advisory groups on issues relating to governance and customer involvement. She has used her experience working with the inspectorate and resident involvement to develop a number of successful resident inspector teams across the country and a range of tools to support them. This work has naturally developed into scrutiny activies. She is noted for her work in fixing and sorting scrutiny that is not working and  helping organisations to make the structural changes necessary to factilitate effective scrutiny and wider involvement taht makes a difference.

Other areas of work include change management, governance support, gap analysis, coaching, policy/strategy development with a focus on supporting staff and residents to be business critical. She is an experienced trainer facilitation and conference speaker. She is a member of the Chartered Institute of Housing she has completed her PhD in 'Resident involvement in the organisational structure of housing associations in England'. Debbie served for ten years on the Group Board of one of the UKs largest housing associations.

Relevant areas of experience

  • Supporting staff and managers to develop effective involvement structures especailly when change is needed
  • Providing long term and short term support and a range f tools and methodologies for tenant  inspector  teams  and scrutiny groups 
  • Providing independent tenant advice since 2004
  • Developing a wide range of training courses for staff, customers and board members
  • Developing courses for national training agencies
  • Coaching and supporting senior managers and staff through the change
  • Facilitating consultation work directly with staff and customers
  • Board member of a national association for ten years with a portfolios: policy, audit and risk and equality champion