Ian McDougall

Ian has carried out consultancy, scrutiny, facilitation and development/training work for a wide range of organisations in the social housing sector. In addition to this he specialises in Leadership, Team working, Customer service and the development of scrutiny groups.
Ian McDougall

Ian's biography

I have been involved in housing for the last seven years, developing and teaching governance, Scrutiny, performance management, and inspection as well as interim management positions.

I am a Chairman of Westcountry housing, where I assisted with the transfer of Tarka Housing, working with residents of the shadow Board over a number of years.

Educated at Keele, then as a post graduate of Oxford University, I worked for 25 years in consultancy and the finance industry. As a senior manger I was responsible for the organisational and leadership development of Managers in Europe, ranging from MBA recruits to Senior Vice Presidents.

Relevant areas of experience

  • Service improvement- Setting standards, local offers and Client focus techniques etc
  • Leadership development- Coaching and training board members and residents
  • Communication and Involvement- Power influence and negotiation techniques
  • Performance Management- Developing appraisal systems, coaching and mentoring
  • Team development - Working on strategies and change
  • Scrutiny and audit - development and implementation of the new co-regulation approach
  • Facilitating and running conferences and Board development days.